In many utility service territories, low and moderate income (LMI) customers comprise over 40% of the customer population. Lumin’s mission is to make it easier to serve low and moderate income customers by giving them control over their bills and providing them with access to incentives and subsidies. For utilities, this reduces the cost of service, the carrying costs of arrears, and the cost of acquisition for targeted programs, all while providing a better customer experience. Lumin combines the user experience of payments, subsidies, and incentive programs, designed for the mobile economy. Utilities are changing their business models to provide a more complete customer experience; Lumin propels the utility of the future. If you’re interested in learning how to integrate our service into your utility, please contact us. Our features are modular, and we can customize content to serve your unique needs, existing programs, and current delivery model. We look forward to working with you.
Lumin was created in 2014 through a partnership of the Delta Institute, IDEO, ISEIF, Faith in Place, and Atomic Object as a project, DeltaLumin, to educate low and moderate income consumers about the Illinois smart grid. The project quickly grew into the product we call Lumin. We are looking forward to a launch in 2019 in Illinois and beyond.